SERVICE & SUPPORT

New Source Technology is committed to providing a high level of technical expertise and support services at every stage of a customer's product life cycle - from research and development to production, and beyond.

RMA POLICY

Products purchased through New Source Technology and under declared warranty may be returned by the customer for replacement by following these steps:
1. Contact Customer Service or your Sales Person contact in New Source Technology to obtain a RMA number.
2. Obtain the RMA form from the website and fill it out with all the details asked in the form. The details should clearly reflect the reason for returning the parts. And the form should also indicate the RMA number you have obtained from New Source Technology.
3. Returned the authorized items via your shipping carrier and along with the shipped parts please enclosed a copy of completed RMA form.
4. On receipt of your parts, our RMA department will process your request.

If you have a question about the process, please feel free to contact us.